General

1. What services do you offer?

We provide Occupational Therapy, Speech Pathology, Psychology, and Dietetics services to NDIS participants and private clients via telehealth and face-to-face (mobile) appointments.

2. Do you see both children and adults?

Yes, we support clients of all ages—children, adolescents, and adults.

3. Are you an NDIS registered provider?

Yes, we work with both plan-managed and self-managed NDIS participants. Please contact us for more details on registration categories.​

 

Access and Appointments

4. How do I make a referral?

You can refer yourself or someone else by completing our online referral form [insert referral link] or contacting us directly.

5. How soon can I get an appointment?

We pride ourselves on short wait times. Most clients are offered their first appointment within 1–2 weeks.

6. Do you offer telehealth appointments?

Yes, all services are available via secure video conferencing across Australia. It’s convenient, flexible, and effective.

7. Can I get face-to-face therapy at home or in the community?

Yes, we offer mobile services for Occupational Therapy and selected services depending on location. Contact us to check availability.​

 

NDIS and Payments

8. Can I use my NDIS funding?

Yes. We support self-managed and plan-managed NDIS participants across all four disciplines.

9. What if I’m not with the NDIS?

We also accept private clients and offer flexible billing options. A GP referral is not required.

10. Do you charge travel fees for face-to-face visits?Yes, where applicable, travel fees are charged in line with the NDIS Price Guide. We will always discuss this with you in advance.​

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Therapist Matching and Support

11. Can I choose my therapist?

We do our best to match you with a clinician based on your goals, preferences, and location. Let us know if you have a specific request.

12. Will I have the same therapist each session?

Yes, we aim to provide continuity of care so you can build a trusted relationship with your therapist.

13. What if I need to cancel an appointment?

We ask for at least 48 hours’ notice for cancellations. Late cancellations may incur a fee as per our policy.